PRIVACY POLICY

Effective date: 01/01/2026
Website: artiem.com.au
Business: RTM Sales
Contact: info@artiem.com.au

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1. Introduction

This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website or submit information through our forms.

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2. What information we collect

We may collect:

• Contact details (name, email address, phone number, company, role)

• Project-related details you submit (enquiry content, requirements, urgency)

• Marketing preferences (newsletter opt-in/opt-out)

• Technical data (IP address, device/browser info, pages visited) via cookies and similar technologies

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3. How we collect information

We collect information when you:

• Fill out forms (e.g., Contact, Request Spec Pack, Request Fire Pack)

• Subscribe to updates/newsletters

• Interact with the website (analytics/cookies)

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4. How we use your information

We use personal information to:

• Respond to enquiries and provide requested resources

• Assess and process documentation requests (e.g., compliance/fire-related documentation)

• Improve website performance and user experience

• Send product updates and technical resources where you have opted in

• Maintain internal records and business operations

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5. Legal basis (where applicable)

Where required under applicable law, we process personal information based on:

• Your consent (e.g., marketing opt-in)

• Legitimate interests (e.g., responding to enquiries, improving our services)

• Contractual steps (e.g., providing requested information/services)

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6. Sharing and disclosure

We may share personal information with trusted service providers that help operate our website and communications (e.g., website hosting, form handling, email delivery, analytics).
We do not sell personal information.

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7. International transfers

Some service providers may store or process data outside your country. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

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8. Data retention

We keep personal information only as long as needed for the purposes described above, unless a longer retention period is required by law or for legitimate business needs.

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9. Security

We take reasonable measures to protect personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction. No online system is 100% secure.

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10. Your rights

Depending on your location, you may have rights to:

• Access, correct, or delete your personal information

• Withdraw consent for marketing at any time (unsubscribe link or contact us)

• Request information about how your data is used

To make a request, contact us at: info@artiem.com.au

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11. Third-party links

Our website may include links to third-party websites. We are not responsible for their privacy practices.

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12. Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page with the effective date.

Contact
For privacy enquiries: info@artiem.com.au
Postal address: 3 Rawlinson St, O' Connor, WA 6163 

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